Support is our top priority, and there are several ways you can get help when you need it.
Fastest help: Inside Mercury Network
- Log into Mercury Network.
- Either click the Contact Support link in the top-right corner of your orders dashboard, or click Get Help if you're inside an order.
- Give us the basics and click Send, and your Client Relations team will receive it instantly, along with your account info, so they have a jumpstart on helping you.
You can expect a response within 20 minutes during business hours, 7am – 7pm CST. After hours, expect a response the next business day.
Call for live support from 7am – 7pm CST
We're here 7am – 7pm CST, and we're available with on-call support for holidays and weekends.
- Mercury Network clients: 1-888-794-0455
- Vendors: 1-800-900-4954