Mercury Network 3.0 - April 1, 2020 Update

New Features

New option to prevent appraisers from reassigning orders
Sometimes, an appraiser accepts an assignment, then reassigns it to a different appraiser in their organization. You shared feedback with us that this practice can cause issues if, for example, you haven't reviewed the other appraiser's profile or completed the necessary documentation. Now, you can enable or disable appraisers' permission to reassign orders.
You'll find this setting in your Fee Panel in the Options menu, where you can check or uncheck Do not allow vendor reassignment. By default this will be unchecked, which maintains current functionality since appraisers have had this ability in the past. Check the option to prevent appraisers from reassigning residential orders; it will apply immediately to existing orders. This doesn't apply to commercial orders or those assigned to an AMC/Firm.
New audit trail message about automated bid assignment
When an order is automatically submitted for bid requests using priority rank as a criteria, you'll see an audit trail message if there were not enough vendors to meet your settings for the minimum number of bidders.

We corrected a scenario in which an order was automatically assigned then expired within a few seconds.

There were cases when an AMC's coverage could not be enabled for the state matching their company address. This has been fixed.

In the past, when a client created a supplemental order and your account was configured to automatically assign supplemental orders to the same appraiser, if that appraiser was unavailable (Out of Office, for instance), your client saw an error message, even though the order's status was correctly set to Requires assignment. The incorrect error message has been eliminated.

As a vendor, when you receive a new bid request, there's a link in the notification that you can click to respond to the request. If you're logged into a different Mercury Network account than the one who received the bid request, you'll be notified that you need to log into the correct account if you click the link in the message.