Mercury Network 3.0 - September 2, 2021 Update

This update contains enhancements throughout the platform. See the blog post here.

Issue Resolutions

• One of Mercury Network's features helps you save time and ensure compliance by automatically attaching your customized Statement of Engagement letter to orders when they're placed. You can load your own engagement letter as a template (and you can have as many versions of it as you need) then insert merge fields so that details about the order's client, vendor, subject address, and more can be included when it's automatically attached. In this release, we resolved an issue that prevented the engagement letter from being attached as intended.
• Selecting the right vendor for an order depends on weighing a fairly complex set of criteria including distance to subject, the vendor's past performance and current workload, a valid license in the state, and in some cases, a specific designation that qualifies them for the job. Mercury Network's Vendor Selection Settings lets you automate this process by filtering and ranking vendors using a large array of your selected criteria. We fixed an issue that, in some cases, filtered out vendors based on their designations who should have been considered eligible. This way, your automated vendor selection will continue to perform reliably.
• Part of Mercury Network's Accounting Automation solution helps improve your borrowers' experience by automatically sending a custom-branded email requesting their credit card payment. Then, the borrower can pay using your secure, branded Make a Payment page anywhere they have internet access. This is part of a broad solution that can also automatically pay appraisal fees via direct deposit to the appraiser's bank account and verify their tax ID with the IRS database. There were cases when the initial payment-request email wasn't being sent if the payment method was changed after an order was assigned to a vendor, but this has been corrected.
• As vendors work on orders that are assigned to them, they can edit the order to add important details such as their invoice number, invoice amounts, and other details that emerge as the order progresses. There were instances when vendors saw an error message when trying to save an order after adding an invoice amount, and we've eliminated this error.
• As you've probably noticed, we constantly add support content to the platform so your team can easily onboard new members, learn about simple procedures, and conquer complex tasks without calling our Client Relations team. Of course, you're always welcome to prevail upon our support staff, but we know it's faster if you can quickly find the answer for yourself, so we always look for ways to put the answers you need within a couple of clicks. With that in mind, we fixed the Learn more link in the Action required folder because it returned a 404 error for some users instead of taking you to the user guide as intended.