How do I contact Mercury Network support?

Support is our top priority, and there are several ways you can get help when you need it.


Fastest help: Inside Mercury Network

  1. Log into Mercury Network.
  2. Either click the Contact Support link in the top-right corner of your orders dashboard, or click Get Help if you're inside an order.
  3. Give us the basics and click Send, and your Client Relations team will receive it instantly, along with your account info, so they have a jumpstart on helping you.

    You can expect a response within 20 minutes during business hours, 7am – 7pm CST. After hours, expect a response the next business day.

Call for live support from 7am – 7pm CST

We're here 7am – 7pm CST, and we're available with on-call support for holidays and weekends.

  •   Mercury Network clients: 1-888-794-0455
  •   Vendors: 1-800-900-4954

Doc Details

Mercury Network support

  • Document 9355
  • Revised: 02/09/2015 ACN

The Big Picture

Get fast help for Mercury Network orders.