Admin users
In the Users view, if you're the account admin or have the Add/manage User Accounts permission
enabled, you'll see a list of users on the left.
Any user with a grayed out
profile icon to the left of the name indicates the user has not yet agreed to
the End User License Agreement, and is not yet active.
You can click any user
(including yourself) to manage their information and settings.
When you select a user, their information will be populated in the
Contact Information section on the right. Here, you'll see a
cog icon to the right of the Password field. Click it
to access the user's security options.
In the Security options window, you'll see several options to manage
the selected user's password:
- If you've clicked the cog for any user besides yourself, you'll see the
Lock and Expire today buttons. Click
Lock to prevent the user from logging in. This is useful when
you need to talk to a user before they access the account again.
If you've
locked out a user, you'll be able to click Activate to
restore their access to Mercury.
- Click Expire today to force this user to reset their
password at midnight of the same day. The user will see a prompt to change
their password the next time they log in.
- If you've clicked the cog next to your own name, you'll see different
options. To change your own password, in the Update password section
start by entering the current password, then enter and confirm the new
password, then click Save.
- If you want to see the passwords which you've just entered (to double
check spelling) click Show passwords in the bottom left. When
you do, the password will be unmasked in the Current, New
and Confirm fields.
Non-admin users
If you don't have permission to add or manage users, you'll still be able to
manage your own password.
- In Mercury, click Profile at the top.
- In your Profile, click the cog icon next to your
password:
- Now, you can see your latest activity, your account status, and if there
is a password expiration coming up.
You can also update your password. Just
enter you current password, then enter and confirm the new password in the
Update password section.
If you'd like to view the passwords you
just entered (to check for spelling) click Show passwords in
the bottom-left.
- If you changed your password, be sure to click Save to
keep your new one.