Mercury Network gives you complete control over what your staff members can
and cannot do inside your account. For each user account, you simply grant
the permission for an account to do each kind of task required. To set the
permissions in a Mercury Network user account:
- In User Management, select a user from
the list to manage their permissions.
- Scroll to the bottom of the account profile and find the
Permissions section.
- Check the box beside each permission you want to give to this user.
Permissions include:
Order
Management |
- Place New Orders
- Allows users to place new appraisal orders. Click the New
Orders link to specify which types of products this user will
be able to order.
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Click here for a complete list of
products which can be enabled. |
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Note: |
These products will need to be enabled in Product
Requirements before they can be
ordered. | |
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· Residential
appraisal |
· Commercial
appraisal |
· Inspection |
· Broker
Price Opinion |
· Optival
AVM cascade |
· RealCondition
Report |
· Optival
AVM cascade & RealCondition Report |
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- Edit/Update Orders
- Allows the user to perform specific actions on the orders
available to them including requesting revisions, editing the order,
sending via SureReceipts, and more. Click the
Edit/Update link to specify which actions you'd like
to grant the user.
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Click here for a complete list of
actions that can be enabled. |
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Note: |
Enabling the Mark Complete permission
gives the user permission to access Revision Requests,
Completed Order Attachments, and SureReceipts options for
orders that are in a QC and
revised report status. To prevent
this, you'll need to unselect this
permission. | |
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· Assign/Reassign
Orders |
· Delete/Undelete
Orders |
· Accept/Decline
Conditions |
· Attach
Documents |
· Accept/Decline
Modifications |
· Add
Notes |
· Edit
Order |
· Request
Revision |
· Send
Message |
· Cancel
Revision Request |
· Inspection
Scheduled |
· Accept/Reject
Overrides |
· Inspection
Complete |
· Escalate
to QC - Lvl 2 |
· Place
On Hold |
· Escalate
to QC - Lvl 3 |
· Delayed |
· Mark
Complete |
· Resume |
· Send
via SureReceipts |
· Change
Due Date |
· Send
to BlitzDocs |
· Change
Fee |
· Duplicate |
· Cancel
Orders |
· Issue/Review
Bids |
- Manage Orders by Product
- Allows the user to access orders that are available to them based
on product types. Click the Product link to
specify the product types you want the user to have access to from a
complete list of all available products. Keep in mind that that
any products that are disabled here cannot be accessed or managed by
the user.
- Manage Orders by Folder
- Allows the user to access orders available to them in specific
status folders. Click the Folder link to
specify the status folders you want the user to have access to.
Keep in mind that any folders that are disabled here cannot be
accessed or managed by the user while the order is actively set to
that status. Once an order status is updated to a status the
user has permission to access, it will be made available to them.
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Click here for a complete list of
status folders that can be enabled. |
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Note: |
When Provide Disclosure Tracking is
enabled, the user will also have access to the
Requires Disclosure and Pending
Disclosure Exp folders. | |
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· Awaiting
Acceptance |
· Revised
Reports |
· Requires
Reassignment |
· Revision
- Not Requested |
· Declined |
· UCDP
- Submitted |
· Conditionally
Declined |
· UCDP
- Failed |
· Accepted |
· UCDP
- Not Accepted |
· Modification
Requested |
· Completed |
· Inspection
Scheduled |
· Revision
Needed |
· Inspection
Complete |
· Delayed |
· Override
Requested |
· On
Hold |
· In
QC - Level One |
· Canceled |
· In
QC - Level Two |
· Deleted |
· In
QC - Level Three |
· Open
Bid Orders |
- Required to Use Fee Panel
- User's orders will only be assigned to appraisers on the Fee Panel.
- Selection Settings (Per Order)
- Allows the user to change the vendor selection settings on a
per‑order basis. This includes the ability to override default
settings for requiring a valid license, E&O insurance, preferring
a local vendor, and automatic/double-blind assignment to name a
few. Changes made on a per‑order basis will be recorded in the
audit trail.
- View/Manage Other Users' Orders
- Allows this user to manage other users' appraisal orders —
Note that by clicking the Users' link you can select
which users' orders this user can manage.
- Submit to UCDP
- Allows this user to submit appraisals directly to UCDP.
- Click the UCDP link to choose which Business
Units this user can submit for.
- This user will also handle all revision requests, overrides, and
resubmissions for the appraisals they submit to UCDP.
- Submit to FHA
- Allows this user to submit appraisals directly to FHA via the EAD
portal.
- Click the FHA link to choose which Business
Units this user can submit for.
- This user will also handle all revision requests, overrides, and
resubmissions for the appraisals they submit to FHA via the EAD
portal.
- Compliance
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Note: |
Please use caution when granting this
permission. If you check the Compliance privilege,
it grants the user the ability to see the appraiser's
contact information, delete completed reports from your
Mercury Network account, and flag orders as
complete. Do NOT grant this permission to any person
who is not in charge of the compliance efforts in your
organization. | |
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- Manage QuickLists
- If this is selected, the user will be able to add and remove items
from the QuickLists. If it is not
selected, the user will simply use the QuickList items that have
already been configured.
- Cover Vendor's Transaction Fee
- This allows the user to cover the Mercury Network transaction fee
for the vendor, if they choose.
- Auto Assignment Approval
- When auto-assigning an order to a vendor, this allows the user to
see the vendor contact information before placing the order.
This allows them to confirm that the vendor can accept the order.
- Submit to AQM
- This enables the user submit orders to AQM.
- Rate Vendors
- This enables the user to rate the vendors that work on appraisal
assignments on the quality of their work and their professionalism.
- Access VMP XSite
- Disabling this option allows you to lock out a user from the VMP
XSite completely. For example, if a user should only be managing
orders from the vendor side, you can now prevent them from logging in
to the VMP XSite which includes restricting their access to sync
status updates, messages, and making changes to the clients order in
any way from your VMP XSite.
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Note: |
Do not disable the Access VMP XSite
option unless you want to completely restrict a user from
logging in to your VMP XSite. Disabling this option
prevents the user from logging in
whatsoever. | |
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Preferences
Management |
- UARR Configuration
- This will allow the user to manage the preferences in the
Uniform Appraisal Review Rules.
- Order Product Requirements
- Check this box to let the user change the requirements for all
orders of a specific type
- VMP XSites
- This permission will allow the user to change preferences for your
VMP XSite, if you have one.
- Vendor Selection Settings
- When selected, the user will be able to adjust the preferences
that control how appraisers are selected for appraisal orders. Click
Settings to choose if this user can access Vendor
selection, Intelligent Selection System (ISS), or
Ordering options.
- AQM Settings
- This permission will allow the user to change preferences for AQM.
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Accounts
Management |
- Client Management
- This permission allows the user to change client specific settings
and preferences.
- View Management Reports
- This will allow the user to view the reports that detail your Mercury Network
appraisal orders.
- Add/Manage User Accounts
- Select this to allow the user to create new users and manage
existing users' settings.
- Manage Account
- Allows the user to add and/or update the credit card on file used
for transaction fees and view the transaction fee invoice history.
- Manage Fee Panel
- This permission determines how the team member will interact with
appraisers from the fee panel and
candidate list.
Click Fee Panel to control these
specific actions:
- Add vendors
- Mark ineligible
- Build Fee Panel
- Review documents
- Manage Candidate list
- Remove vendors
- Contact vendor
- Fee Panel Options
- Access tax information
- Add/Manage Order Groups
- Fee Panel (Read Only)
- This allows a user to see your fee company's fee panel but not
make any changes.
- Add/Manage Connections
- With this enabled, the user will be able to manage your connection
to the UCDP and EAD. They'll be able to change the DI User ID
and password, as well as add, remove, or edit any of your Business
Units. Assign this only to a user who is authorized to manage
these connections. Invalid connection settings will interrupt
your ability to submit to UCDP and EAD.
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- When you're finished, click Save at the top of the screen
to save your changes.