There are two methods used to track down an order: Search
and Filters. Searching for the order is the most direct
way to find it if you have specific information available pertaining to the
order that can be used to enter as search criteria. If you don't have any
specific details, sort the orders based on the order status by using
filters.
Search for Orders
To search for an order using unique order information:
Log into your Mercury Network account.
In the Orders view, type the
search criteria into the Find box on the left side of the
screen.
Select the appropriate radio button to search for an item that
Starts With or simply Contains your search
criteria.
Using the In Field drop-down, select the field in which
you'd like to search.
In the Placed field, choose the time frame in which you'd
like to search.
In the Orders field, choose the type of orders you'd like
to search (All, Unpaid or Paid).
After you've made your selections, click the Magnifying
Glass icon ( ) or press
Enter to execute your search.
Changing Search Defaults
When searching orders, there are default values in the In
Field and Placed drop-down boxes. For faster
searching, you can change what these fields are set to by default. To set
new defaults for the drop-down fields:
- Click the gear icon ( ) to the right of the In
Field drop-down box.
- In the window that appears, several options are available that pertain to
finding orders:
- In the Field Default drop-down, choose which option
should be chosen by default.
- In the Placed Default drop-down, choose which search
option should be chosen by default.
- Under Show the following as available fields:, choose
the items to appear as options in the In Field drop-down.
- When you've made your selections, click Save.
Filter Orders
To filter your orders based on their current status, click the appropriate
filter folder on the left side of your Orders list. When
you select one of these folders a list of all orders that match that order
status of that filter is displayed.